5

Fixed complicated issue on Mercedes Benz with no issue at a fair rate, very knowledgeable. Extremely customer friendly, I will always use this shop for all repairs and maintenance.

Thank you Kevin for your business. It was a pleasure to work with you and to work on your Mercedes for you. We are happy to help you out at any time in the future.

- A & R Complete Auto Care
5

These have to be some of the nicest people I have met on my travels. I had a check engine light come on while traveling through Tennessee and pulled into A&R Complete Auto Care. They were busy; but, they made time to retrieve the codes from the computer and found that the code had something to do with the EVAP system. They asked if I had recently filled up with gas and I had. The went back to the fuel door and found that the fuel cap was loose. They reassured me that I was ok to continue on my trip. It is nice to know that there are auto repair shops that are honest and caring.

5

Great customer service and very affordable. Will definitely go back for any repairs I need for my truck

Hi Ashley. Thank you so much for your business. We greatly appreciate you for coming in and visiting with us.

- A & R Complete Auto Care
5

5

Let me start by saying that my initial call was pleasant and informative. I believe her name is Jessica, she listened to my problem and explained the diagnostic process including the costs right out the gate. Then when it came to scheduling she was honest in telling me that she couldn't get me in for a few days because they were swamped so she not only offered a day where i might be able to squeeze in, but set me up with an available appointment anyway and i appreciate that. It worked out that the scheduled appointment worked out. I'd rather have this honesty instead of "sure we'll take care of you just leave it here and we'll get around to it." I've had my car for 14 years so there were a couple BIG fixes as well as a few minor things that could be put off. I couldn't financially take care of everything at once so not only was i given a credit option through a company they work with, but they made it clear to me the things that were in dire need of repair. It was never an all or nothing approach with these guys. Anyway, i chose to get the big stuff done and they kept me informed along the way. It was a full days job that started Friday morning but ended up being completed Monday morning. As i said, my car's a little on the older side so when they told me on Friday that it probably wouldn't be done because it was taking longer than expected i totally understood. The fact that i was driving it around with my kids in the condition they told me it was in was scary enough so i just wanted it done right. Anyway, got it back Monday morning and heard a noise that wasn't there before so i called them and they told me to bring it on back and they'd check it out. The mechanic rode with me so i could point out the noise to him. They ended up having to order a piece to fix it so they called and scheduled me to come back when they got the piece. (Only a couple days) Anywho, i showed up and they ran into another problem with the bracket they ordered for the fix but they managed to get it done. I feel bad that i don't remember the mechanics name because he definitely deserves a mention and my car rides so smoothly now with no noise. He was nice enough to let me know everything that was going on through the process. Everyone here was pleasant, including the manager i spoke with. Overall this place was professional, from what I've noticed so far the work is quality, all the employees are kind, bathrooms were clean, the waiting rooms are clean and comfortable, and they even have a little separate play room for kids. As a single mom with kids i took a chance on this place and i was not disappointed! Thank you A&R staff. Ms. Parker

1

A rip offs they gave me a list 5 years ago of stuff that was bad in my car and not one thing on that list is bad 5 years later.

Hello Chris. I have reviewed your history. We saw your car one time for an oil change. At that time we gave you an estimate for the mileage based maintenance recommendations that are supplied to us from the vehicle manufacturer. We do not create those guidelines, GM created that list. We simply informed you, gave you price estimates, and let you make the decision. Have a great rest of your day.

- A & R Complete Auto Care
5

Had issues with my 5th wheel bearings. Called and immediately got through. Spoke with a nice gentleman on the phone. Was able to be seen the same day. They went above and beyond. Honest people! Excellent customer service. Would recommend them to anyone in the Clarksville, Tennessee area! 💯

Thank you so much Nicole! I hope the rest of your trip went well!

- A & R Complete Auto Care
1

Worst place I have every taken my car.i dropped my 2004 Lincoln ls to have a diagnostic ran on it that that charged me 75 dollars to do and they could not tell me anything form that because it was running rough I was told it was a coil pack just did not know which one they charged me 500 dollars cause they said they had to pull the upper intake off to find which one it was they called me the next day and told me they would charge me 1700 to change all the coil packs I told them no and went and got my car I went and bought the coil packs and plug that cost me 245 dollars all together and it took me 45 mins to change all of the coil packs and plugs so they was going to charge me 1300 dollars for less then an hours of work when they all ready had the upper intake taken off

Thank you, "Mr. Gargis" (we have a different name in our records) for taking the time out of your day to review us. There was an obvious misunderstanding. We are glad to hear, though, that our diagnosis aided you in remedying your concern. Have a great rest of your day!

- A & R Complete Auto Care
5

I went in for a fuel injector service along with a spark plug and wire change, and the truck runs great afterward. I am skeptical about the claim they made about me coolant needing to be flushed when they just changed it when they replaced my radiator and transmission cooling line 3 weeks ago. And I don't know what bushing they're talking about that needs to be replaced considering the front control arms passenger side is just fine since it was fixed last year and the rivets removed and bolts put in to replace rivets to save time on labor.

Thank you for reviewing us! It’s always great to hear when someone is happy with our service. If you wouldn’t mind giving us a call, we’d be more than happy to discuss your vehicle’s courtesy inspection with you. Have a wonderful day!

- A & R Complete Auto Care
5

I have had some significant repairs done to my Jeep here twice now and have had an excellent experience both times. Andrew and his team have gone above and beyond to make sure that my car was taken care of in a proper and timely manner. I have nothing but great things to say about this auto shop!

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